Shipping Policy

SHIPPING INFORMATION

ORDER PROCESSING:
- Orders are processed within 1-3 business days
- Processing begins after payment is confirmed
- You will receive a tracking number via email once shipped

DELIVERY TIMEFRAME:
- Domestic (USA) delivery: 6-10 business days from shipment date
- International delivery: 10-21 business days from shipment date

TOTAL ESTIMATED DELIVERY TIME:
- USA orders: 7-13 business days from order date
- International orders: 11-24 business days from order date

FULFILLMENT LOCATION:
⚠️ IMPORTANT: Orders are fulfilled from an international fulfillment center
located in Guangzhou, China. This may result in longer delivery times.

SHIPPING CARRIERS:
- Orders ship via DHL, UPS, or FedEx
- Tracking updates provided via email
- Tracking may pause during carrier handoff (48-72 hours)

RUSH/EXPRESS SHIPPING:
- Not currently available
- All orders use standard shipping

SHIPPING COSTS:
- Domestic USA: FREE
- International: Calculated at checkout
- Expedited/Priority: Not available

SHIPPING ADDRESS:
- We ship to the address provided at checkout
- Address changes must be made within 2 hours of order placement
- Email: info@johnson-titanium.com to request address change

OUT OF STOCK / BACKORDER:
- If an item is out of stock, we will contact you within 24 hours
- You can choose: refund, substitute item, or wait for restock